Refund and return policy

At The Marble Experts, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we offer a customer-friendly Return and Refund policy to make the process as smooth and convenient as possible.

1. Eligibility for Returns:

We accept returns within 14 days from the date of delivery. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Please note that certain items, such as personalized or custom-made products, may not be eligible for return unless there is a manufacturing defect or damage during transit.

2. Initiating a return:

To initiate a return, please follow these simple steps:

    • Contact our customer support team within the specified return period and provide your order details.
    • Our team will guide you through the return process and provide you with a Return Authorization Number (RAN) and the return address.
    • Package the item securely in its original packaging, including all accessories, and clearly mark the RAN on the outside of the package.
    • Ship the item back to us using a reliable and trackable shipping method. Please ensure that the package is adequately insured, as we cannot be responsible for lost or damaged returns.
3. Inspection and Refund Process:

Once we receive your returned item, our team will inspect it to ensure that it meets the eligibility criteria mentioned above. If the item is approved for a refund, we will process the refund using the original payment method within 10 days. Please note that shipping charges are non-refundable, and any return shipping costs will be your responsibility unless the return is due to a manufacturing defect or an error on our part.

4. Exchanges:

If you would like to exchange your item for a different size, color, or style, please contact our customer support team. We will guide you through the exchange process and provide you with further instructions. Please note that exchanges are subject to availability, and additional charges may apply if there is a difference in the item's price.

5. Damaged or Defective Items:

In the rare event that your item arrives damaged or defective, please contact our customer support team immediately. We will assist you in resolving the issue by offering a replacement, repair, or refund, depending on the circumstances. Please provide detailed information and, if possible, attach photographs of the damaged or defective item for a faster resolution.

6. Customer Satisfaction:

Your satisfaction is our top priority, and we are committed to resolving any concerns or issues promptly and fairly. If you have any questions or need further assistance regarding returns or refunds, please do not hesitate to contact our customer support team. We are here to assist you and ensure that your shopping experience with us is nothing short of exceptional.

If you have any questions or concerns regarding our Return and Refund policy, please contact us at our dedicated team is ready to assist you and ensure your satisfaction.